RETURN POLICY

When sending back a carpet you first have to contact us It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.

When a return is completed the same card or bank account you used for the purchase will be credited by 60 percent of price of product. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense. If a product is returned and is not in the original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them.